Privacy Policy

Last updated: 4 November 2026

Demo notice: SupportNest is a demonstration website. Please do not enter real passwords, card numbers or personal documents.

What we collect

When you create a support account we store your name, email address and a securely hashed password. When you raise a ticket we store the subject, category, priority, your messages, any files you attach and the ticket history. When you use the contact form we store your message and contact details.

Who can see your tickets

Only you, the support agent handling the ticket and our support administrators can see your tickets, replies and attachments. Other customers cannot open them, even with a direct link. Attachments are stored outside the public media library and are only sent after a permission check.

Emails

We email you when a ticket is created, when an agent replies and when the status changes. Emails show your ticket reference, subject and status with a link to sign in; the full conversation stays in the portal.

How long we keep it

Demo tickets are deleted regularly. On a live service, closed tickets would be kept for 24 months and then deleted.

Your rights

You can ask to see, correct or delete your details by using the contact form.