Terms

Last updated: 4 November 2026

Demo notice: this website demonstrates a customer support portal. Tickets are test requests.

Using the portal

Keep your sign-in details private. You are responsible for tickets raised from your account.

Response times

We aim to reply within one working day, and the same day for Urgent tickets raised during support hours. These are aims, not guarantees.

Attachments

Only attach files you are allowed to share. Allowed types are JPG, PNG, PDF, TXT and DOCX up to 5 MB.

Fair use

Please be respectful to our agents. We may close tickets that contain abuse or spam.