Only you and our support team can see your tickets. These steps keep it that way.
- Use a unique password that you do not use for email or banking.
- Sign out on shared computers using the Sign out button at the top of every page.
- Never put passwords or full card numbers in a ticket. If we need to confirm who you are, we ask for the last 4 digits of your card only.
What we will never ask for
SupportNest staff will never ask for your full password, your full card number or a security code sent to your phone. If someone does, do not reply and tell us through a ticket.