If you see the same payment twice on your statement, raise a ticket in Billing & payments with the date and amount. You do not need to send a bank statement.
- Duplicate payments are refunded in full once we confirm them, usually the same working day.
- Refunds go back to the card that paid and normally appear within 3 to 5 working days.
- New plans can be cancelled for a full refund within 14 days of purchase.