To change or cancel a plan, raise a ticket in Billing & payments and tell us the plan and the date you want the change to happen.
What to expect
- Upgrades happen the same day; you pay the difference for the rest of the billing month.
- Downgrades start from your next renewal date.
- Cancellations stop the next renewal. We keep a backup of your website and mailboxes for 30 days in case you change your mind.
Before cancelling, download anything you want to keep. The agent will confirm the final date in your ticket.