A screenshot of an error message often saves a whole round of questions. You can attach files when you raise a ticket and with every reply.
Allowed files
- Types: JPG, PNG, PDF, TXT and DOCX.
- Size: up to 5 MB per file, and up to 3 files each time you send.
How we keep files private
Attachments are stored in a private folder, not in the public website media. A file only opens for you and the support team after you sign in. Links to files do not work for anyone else, even if they are shared.
Please do not attach documents that show passwords or full card numbers.