Tickets & replies
Raising a ticket, what each status means, attachments and closing a ticket.
Tickets & repliesHow to raise a support ticketWhat to include so your ticket reaches the right agent and gets fixed first time.Read article Tickets & repliesWhat each ticket status meansOpen, In Progress, Waiting for Customer, Resolved and Closed explained, and what to do at each step.Read article Tickets & repliesAdd screenshots and files to a ticketWhich files you can attach, size limits and how we keep them private.Read article Tickets & repliesConfirm a fix or reopen a ticketWhen a ticket is Resolved you decide whether it is closed or needs more work.Read article