Sign in and open Submit a Ticket. Each ticket gets its own reference, such as SN-10024, which appears on screen and in your confirmation email.
Fill in the form
- Subject: one line that names the problem, for example “Webmail says my password is wrong”.
- Category: pick the closest match so the right team sees it first.
- Priority: choose Urgent only when a website or mailbox is down for everyone.
- Description: what happened, when it started and what you have already tried.
- Attachments: add up to 3 screenshots or documents (5 MB each).
One problem per ticket, please. It keeps the conversation clear and gets each fix done faster.