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Account & sign-inCreating your support account, signing in, passwords and keeping your details up to date.3 articles Tickets & repliesRaising a ticket, what each status means, attachments and closing a ticket.4 articles Billing & plansInvoices, payments, refunds and changing or cancelling your plan.3 articles
All help articles
Account & sign-inCreate your support accountYou need a free support account to raise and follow tickets. Here is how to create one in under a minute.Read article Account & sign-inReset a forgotten passwordLocked out? Request a secure reset link by email and choose a new password.Read article Account & sign-inKeep your account and tickets secureSimple habits that protect your account, and what our team will never ask you for.Read article Tickets & repliesHow to raise a support ticketWhat to include so your ticket reaches the right agent and gets fixed first time.Read article Tickets & repliesWhat each ticket status meansOpen, In Progress, Waiting for Customer, Resolved and Closed explained, and what to do at each step.Read article Tickets & repliesAdd screenshots and files to a ticketWhich files you can attach, size limits and how we keep them private.Read article Tickets & repliesConfirm a fix or reopen a ticketWhen a ticket is Resolved you decide whether it is closed or needs more work.Read article Billing & plansFind and download your invoicesWhere invoices are sent, and how to ask for a copy or a correction.Read article Billing & plansRefunds and double paymentsWhat to do if you were charged twice or want a refund, and how long it takes.Read article Billing & plansChange or cancel your planUpgrade, downgrade or cancel hosting and email plans, and what happens to your data.Read article
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